Return policy
You can request a return for any product within 14 days from the delivery date. Please contact us at sales@tissafontaneda.com if you wish to make a return. So as to ensure your item is returned to our headquarters without any issues or delays, we will organize a collection of your item at your designated address and at a convenient time for you. Once the collection is organized, we will email you a shipping label which must be placed inside the plastic envelope provided along with the return invoice and affixed to the top of the box. Please make sure that all designer packaging such as authenticity cards, dust bags and leather tags are included with your return. All costs associated with returns are assumed by the purchaser.
Please note that the cost of the return will be deducted from your refund. Returns within the EU will be charged a flat fee of 15 €, from the UK 30 € and from other parts of the world 50 € to cover shipping. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 5 to 7 business days (depending on peak times) for your return to be processed. When your item has been checked by our quality control team and accepted, your refund will be issued to the original payment method used and you will receive a confirmation e-mail.
